Here you will find useful information about shopping in our webshop and about our products. If your question is not answered, please contact us by e-mail at info@eisenschmidt.aero or by phone at 06103 -20596 0.
Falls du noch kein Kundenkonto bei uns hast, registriere dich zunächst als Neukunde. Das Registrierungsformular findest du über „Mein Konto“ oben rechts auf der Startseite.
Falls du dein Passwort vergessen hast, kannst du ein Neues generieren. Dazu einfach die im Kundenkonto hinterlegte E-Mail-Adresse bei „Passwort vergessen“ eintragen. Dorthin wird ein Link geschickt, über den ein neues Passwort erstellt werden kann.
Die ausführlichen Informationen zum Widerrufsrecht findest du >> hier <<. Dort steht auch ein Muster-Widerrufsformular zur Anmeldung einer Retoure zur Verfügung.
Falls wir die Rücksendekosten übernehmen, können wir dir ein DHL-Rücksendelabel zur Verfügung stellen. Bitte kontaktiere dazu unseren Customer Support.
Die Karten „Papier mit Folie“ haben eine dünne folierte Schicht. Stiftzeichnungen lassen sich wieder entfernen (z.B. mit Nagellackentferner).
Die Karte fühlt sich glatter an als eine Karte nur aus Papier und hat ein etwas höheres Gewicht. Und man kann noch den „Kratztest“ machen: einfach mit dem Fingernagel am Papier kratzen. Wenn man die Karte dann gegen das Licht hält, sieht man bei der folierten Karte die leichten Kratzer in der Oberfläche.
Gefalzte Karten sind mehrfach gefaltet und eignen sich gut für die Mitnahme im Flieger. Die Planokarten erhältst du ohne Faltung gerollt. Diese Variante empfiehlt sich, wenn man die Karte aufhängen will, z.B. in einem Flugvorbereitungsraum.
Ein Blatt der ICAO-Karte misst 83,5 x 61 cm. Gefalzt ist das Maß 14,5 x 24 cm.
Wenn von einem Online-Produkt mehrere Lizenzen gekauft wurden, kann dieses für andere Personen (entsprechend der Anzahl der Lizenzen) freigeschaltet werden. Die E-Mail-Adresse der zusätzlichen Nutzer werden unter „Sofortdownloads“ bei den jeweiligen Produkten unter „Zuordnung der Lizenzen bearbeiten“ eingetragen. Nach dem Speichern werden die betreffenden Personen per E-Mail informiert, dass ein Online-Produkt für sie freigeschaltet wurde.
Auch die zugeordneten Online-Produkten sind im Kundenkonto der jeweiligen Person unter „Sofortdownloads“ -> „Für mich freigeschaltete Downloads“ abrufbar. Sollte die Person noch kein Kundenkonto bei Eisenschmidt haben, muss sie sich als Neukunde registrieren. Wichtig dabei ist, dass die gleiche E-Mail-Adresse verwendet wird, die bei der Zuordnung der Lizenz angegeben wurde.
Wenn du möchtest, dass die Nutzer, denen Abonnements zugeordnet wurden, keine Einkäufe im Webshop vornehmen können, kontaktiere bitte unseren Customer Support. Er kann das Kundenkonto für Einkäufe sperren.
Bei Download-Produkten (VFR Sprechfunk Simulator, IFR Sprechfunk Simulator, Language Proficiency Trainer) sind die Lizenzcodes unter „Sofortdownloads“ im Kundenkonto im Webshop hinterlegt.
Bei den Online-Aktivierungen der Fragenkataloge wird die Seriennummer in der Bestellbestätigung mitgeteilt und ebenfalls im Kundenkonto unter „Sofortdownloads“ hinterlegt.
Bei Produktkarten sind die Lizenzcodes aufgedruckt und müssen freigerubbelt werden.
Vereine und Flugplätze, die ihren Mitgliedern eine AIP VFR, AIP IFR oder NfL-Online zur Verfügung stellen möchten, können dies gemäß unseren AGB tun. Wichtig ist dabei, dass es zu jeder Zeit nur einen Zugriff über eine allgemeine Vereins- bzw. Flugplatz-E-Mail-Adresse gibt. Für diese Zugänge besteht dann auch die Möglichkeit, Einkäufe im Onlineshop zu sperren.
Unser Customer Support richtet das gerne ein.
In the footer there is a link "Become a retailer". In the form you enter the required data and send us your trade license by e-mail. After successful registration you will receive a confirmation by e-mail.
For resellers our current dealer discounts apply. These are displayed directly in the respective product after login.
We have special purchasing conditions for flight schools. Please register via the form "Become a retailer" and send us your trade license. Then we will assign the flight school prices to your customer account.
In the product updates section we publish changes to the currently valid charts of DFS and Eisenschmidt (ICAO chart, Visual 500, VFR 500 and Europe Wall Chart).
The cards "Paper with foil" have a thin foiled layer. Pen drawings can be removed again (e.g. with nail polish remover).
The card feels smoother than a card made only of paper and has a slightly higher weight. And you can still do the "scratch test": simply scratch the paper with your fingernail. If you then hold the card against the light, you can see the slight scratches in the surface of the foiled card.
Folded cards have multiple folds and are good for taking on the plane. You can get the Plano cards rolled without folding. This variant is recommended if you want to hang up the map, e.g. in a flight preparation room.
One sheet of the ICAO chart measures 83.5 x 61 cm. Folded, the measurement is 14.5 x 24 cm.
The following quantity discounts apply to aeronautical charts issued by DFS or Eisenschmidt (ICAO and V500 charts):
The discounts are valid per order for the sum of all charts of these product groups. There are no quantity discounts for charts of other manufacturers.
The following principles apply to the V500 charts published by Eisenschmidt:
For airfields not covered by the official AIP, several sources are usually consulted, these include
For our V500 charts: Only if at least 2 independent sources claim the existence of a place, a listing will be considered.
The review/research of the sites is done annually for all sites of a country. In case of doubt, we prefer to list a site in the V500 map if the result of the check is not clear. This is the case for example in Denmark for the sites EKFM Femoe or Endelave Syd. The reason given for this is the possibility of using the airfield as an emergency landing site and avoiding confusion if the airfield is recognizable as an airfield from the air.
The sheer existence of an airfield or the manifestation of such on an aeronautical chart does NOT mean that one can land there or whether the airfield is open or closed. It requires additional research by the pilot (AIP VFR, airfield guides, web research) and usually contacting the operator of the airfield (PPR). The symbolization on the map only means that a research of the landing possibility is worthwhile here. An extreme example are winter landing sites on frozen lakes in France, Switzerland or Sweden - here only a lake is to be seen in summer in case of doubt.
The app can be downloaded free of charge for Android and iOS.
After registration, the AIP VFR can be purchased as an in-app purchase.
To do this, go to the profile and click the small wheel in the top right corner ("Settings"). In the middle of the menu you will find the link to "In-App Purchases".
Here you can buy the AIP VFR either for 12 months use (€119.99) or for 1 month use (€12.99). With both offers, the price is only calculated after one week, i.e. the function can be tested free of charge for that long.
Under "Subscriptions", the subscription can be cancelled at any time so that no automatic renewal takes place. If you cancel before the end of the 7-day trial period, there will be no debit.
On our YouTube channel we have provided some tutorials on how to use pilotESsentials >> this way.
The app can be downloaded free of charge for Android and iOS.
After registration, the AIP VFR can be purchased as an in-app purchase.
To do this, go to the profile and click the small wheel in the top right corner ("Settings"). In the middle of the menu you will find the link to "In-App Purchases".
Here you can buy the AIP VFR either for 12 months use (€119.99) or for 1 month use (€12.99). With both offers, the price is only calculated after one week, i.e. the function can be tested free of charge for that long.
Under "Subscriptions", the subscription can be cancelled at any time so that no automatic renewal takes place. If you cancel before the end of the 7-day trial period, there will be no debit.
On our YouTube channel we have provided some tutorials on how to use pilotESsentials >> this way.
In the app pilotESsentials you can download single pages, whole chapters or the complete AIP VFR, so that you can access it even without internet connection. .
The downloaded pages can be found under the "Bookmarks" tab.
The AIP VFR Online has a print function. With this you can print pages, but also save them as PDF. Thus, you can take the required pages for each flight as a PDF or printed in paper with you into the plane. .
Access to the online products (AIP VFR Online, AIP Germany and NfL Online) is via our webshop. There are two possibilities::
1. In the "Instant downloads" section of the customer account menu, you have access to your purchased online products.
2. All online products purchased or assigned can also be found on the home page of the customer dashboard. To do this, scroll down after logging in.
After selecting an online subscription (AIP VFR Online, AIP Germany or NfL-Online) a redirect page will appear. This page can be saved as a bookmark in the browser. This then allows direct access without going through the Eisenschmidt customer account.
Here are the corresponding URLs:
Tip: The tab is automatically saved under the name "Eisenschmidt.aero: Pilot Shop" - therefore change the name of the bookmark to the corresponding online subscription during or after saving.
Download products are available under "Instant Downloads" and can be downloaded from there and installed on the computer..
The serial numbers for the question catalogs and the Eisenschmidt Academy are also stored there. You can use these to unlock your purchased product after registering on the corresponding platform, e.g. Aviationexam..
You can also access the customer dashboard at any time via "My Account" (top right in the web store).
Clicking on the arrow next to the printer icon displays the various print functions:
Marked pages: By clicking on the print symbol or the entry "Marked pages" all marked pages are printed. Selecting different pages is done in the page preview, the AMDT list, the bookmark list or the full text search list ("Ctrl" pressed).
Current chapter: Prints all pages of the chapter selected in the table of contents.
Current chapter with subchapters: Prints all pages of the chapter selected in the table of contents including all subchapters. This function is also available in the context menu of the table of contents. There you can select printing by clicking the right mouse button.
Current AMDT: Prints all pages of the AMDT selected in the AMDT tab. This function is also available in the context menu of the AMDT tab. There, printing becomes selectable with a click on the right mouse button.
Printing from the app:
All pages from the AIP VFR can be saved as a trip kit.
The created tripkits can be accessed in the "Map" category. To do so, click on the arrow at the bottom of the screen to open the menu.
Under "Summary" a PDF can be created, which summarizes the route-relevant data.
When you tap on "Generate PDF", a PDF is generated and loaded. After the PDF has been loaded, it can be exported by tapping on the arrow in the upper right corner.
The standard operating system menu will appear where the PDF can be sent and printed.
Print from web application:
All pages from the AIP VFR can be added to a trip kit. In the category "Routes" the saved tripkits are called and can be further edited via the menu at "Actions".
In the selection there is the item "Generate PDF". The generated PDF can then be printed via the standard menu of the PDF reader.
Two AIP VFR products are offered by Eisenschmidt: AIP VFR Online and AIP VFR in pilotESsentials. DFS offers the free basic version of AIP VFR. How the three versions differ from each other, you can see here.
With the free basic version, DFS fulfils its legal mandate. In doing so, it provides all pilots with quick access to the information contained in the Aeronautical Information Publication (AIP) in the interest of flight safety. Questions about the free DFS AIP VFR can be directed to: presse@dfs.de
Although Eisenschmidt is a subsidiary of DFS, it operates independently and economically. In this respect, products are sold via Eisenschmidt for a fee, which then also have a greater range of functions.
After purchasing a question catalog subscription, you register on www.aviationexam.com.
There you can enter the license code and the question catalog will be unlocked. Detailed instructions are available here.
When ordering the subscriptions AIP VFR Online, AIP Germany and NfL Online ordered on or after 01.03.2022, the term is twelve months and ends automatically thereafter. If one wishes to continue using the product, a new order must be placed.
For orders placed before 01.03.2022, the term is twelve months from invoicing. This is extended by a further year in each case if the subscription is not cancelled in writing with one month's notice to the end of the subscription period. This can be done by letter, e-mail, fax or via the cancellation button (in the footer).
For subscriptions from Jeppesen, an invoice will be sent directly from Jeppesen for the coming year at the end of the first 12 months. If you do not want to renew your subscription, it is enough not to pay the invoice. Then the delivery will be stopped. By paying the invoice, the subscription will be renewed for another year.
Question catalogs used at Aviationexam (PPL, SPL-UL/LL and EASA question catalog) are purchased for a specific term. At the end of this term, the subscription ends automatically, so that new questions can no longer be accessed in Aviationexam. However, the customer account there remains with all previously completed questions.
If the program does not output sound or the sound is played through the speaker instead of the USB headset, please check in the system settings whether the device is correctly set to the USB headset for sound output.
If the error message "Data item cannot be started" is displayed, the headset is probably not plugged in. This error message appears when the speech recognition cannot be started. Plug in your headset and start the program again. If the program reports that the speech recognition cannot be started, please plug in the headset before starting the program. For this you need a German Windows 7 or Windows 8
If the program recognizes words incorrectly or not at all, it is usually because the input level of the microphone is set too high. Please check this and set it a little lower if necessary. Usually the level should be between 5% and 30%. If a higher value is set, the detection may not work.
We have also found that the recognition rate for jack headsets is much worse than for USB headsets. There can be humming effects that you don't notice, but which are present in the input signal and make detection extremely difficult for the program.
If you have a jack headset, we recommend that you buy a cheap USB headset from Logitech or Sennheiser, since the recognition of these headsets usually works without any problems. Unfortunately, built-in microphones of laptops or similar do not work at all.
If the speech recognition is not started, online streaming can be used. This works for all computers that do not have built-in speech recognition or are not German.
An overview of troubleshooting for voice radio simulators can be found >> here <<.
ForeFlight is an app and can only be purchased from the Apple App Store or Google Play.
We have summarized the most common difficulties when using the VFR radiotelephony simualtor in a document -> click here!
In our store at the Egelsbach airfield, a headset from our range can be borrowed for testing during opening hours and/or tried out at our test station if you are interested in buying one. As security, an identification document must be deposited when borrowing a headset.
You can find detailed information about these programs from Bose and Lightspeed on our website in the promotions section.
After purchasing a Bose headset, you must register at www.bose-aviation.eu/promotion. There you upload the invoice and receive the gift from the promotion.
You can find current promotional offers in the section - Promotions -.
You can find the warranty conditions of the individual manufacturers in our store in the footer under „warranties“.
Defective headsets from ASA and Sennheiser can be returned to us within the period of an existing warranty. Please add a description of the defect. We will forward the headset to the responsible department for repair.
For headsets from Lightspeed, a fault description and registration must be made at www.lightspeedaviation.com (Education & Support -> Service Request). After that you will receive a RA number, which you send to us by e-mail. If the warranty period has expired, you will receive a payment request in advance. The defective headset should be sent to the following address:
Audio Accoustics
Walter Mazanek
Leiblstr. 11
82166 Gräfelfing
If you have a defective Bose headset, you can register at https://bose-aviation.eu and then request support. This can even be done by phone. Bose will send you a UPS label with which you can send in the headset. After the repair, it will be sent back to you.
