Dear customers,

Due to illness, our Customer Support team will be reduced on 4 and 5 January. This may result in longer waiting times on the phone and when answering emails. The shop will be open as normal. 

Thank you for your understanding.
Customer Support

Telefonische Unterstützung und Beratung unter:

Drohnenpilot.aero

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Aviation Training

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Shipping + Payment

The prices shown on the product sites include the statutory value-added tax. The goods are shipped by DHL.

Shipment within Germany:

  • National letters - goods post (up to 1000 g, including tracking, delivery time 1-3 workdays): EUR 2.95 gross
  • Standard parcel* (delivery time 1-3 workdays): EUR 6.45 gross
  • Express shipment** (up to 2 kg, delivery time 1 workday): EUR 17.90 gross
  • Express shipment** (up to 5 kg, delivery time 1 workday): EUR 19.90 gross
  • Express shipment** (up to 10 kg, delivery time 1 workday): EUR 22.50 gross
  • Express shipment** (up to 20 kg, delivery time 1 workday): EUR 27.50 gross

Standard shipping costs have to be paid either for every 31.5 kg or from a shopping basket value more than EUR 200.00.
** Orders received before 12.00 hrs will be delivered on the next workday (Monday to Friday).
*** If you choose the shipping method "pick up by yourself" you can also pick up your order within our opening hours.

Shipping abroad:

  • International letters (up to 500 g, uninsured, delivery time 3-4 workdays): EUR 4.50 gross
  • International letters (up to 1000 g, uninsured, delivery time 3-4 workdays): EUR 8.50 gross
  • Weltpaket Premium*, Zone 1 (delivery time 3-5 workdays): EUR 13.90 gross
  • Weltpaket Premium*, Zone 2 (delivery time 3-5 workdays): EUR 19.80 gross
  • Weltpaket Premium*, Zone 3 (delivery time 3-5 workdays): EUR 35.00 gross
  • Weltpaket Premium*, Zone 4 (delivery time 5-7 workdays): EUR 60.00 gross
  • Weltpaket Premium*, Zone 5 (delivery time 5-7 workdays): EUR 75.00 gross

* Weltpaket Premium (international shipments) shipping costs have to be paid either for every 31.5 kg or from a shopping basket value more than EUR 200.00.

Postage zone 1: Belgium, Denmark, France, Great Britain (including the Isle of Man), Luxembourg, Monaco, the Netherlands, Austria

Postage zone 2: Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Greece, Greenland, Guernsey (Channel Islands), Hungary, Ireland, Italy, Jersey (Channel Islands), Latvia, Liechtenstein, Lithuania, Malta, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Vatican City

Postage zone 3: Albania, Armenia, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Kazakhstan, Macedonia, Montenegro, Norway, Russian Federation, Serbia, Turkey, Ukraine

Postage zone 4: Algeria, Bahrain, Canada, Egypt, Iran, Iraq, Israel, Jordan, Morocco, Oman, Qatar, Saudi Arabia, Syria, Tunisia, United Arab Emirates, USA, Yemen

Postage zone 5: All other countries / rest of world

Shipping costs for subscriptions within Germany:

The shipping costs for subscriptions on DFS products (AIP IFR CD-ROM, AIP IFR paper version and AIP VFR) with their amendments are included in the product cost.

International shipping costs for subscriptions:

The following supplemental payments on top of the product cost are charged for the amendment service for DFS product shipped internationally.  

  • Aeronautical Information Publication AIP VFR Germany, paper version: EUR 44.85 gross
  • Aeronautical Information Publication AIP IFR Germany, CD-ROM version: EUR 89.70 gross
  • Aeronautical Information Publication AIP IFR Germany, paper version: EUR 135.85 gross

Payment:

The following payment methods are accepted in the online shop:

  • Invoice
  • Credit card
  • Prepayment
  • PayPal

R. Eisenschmidt GmbH reserves the right to restrict the use of individual payment methods.

Invoice: The invoice shall be paid by bank transfer within 30 days after receipt of goods. The bank account is:

R. Eisenschmidt GmbH
Deutsche Bank AG
IBAN: DE23 5007 0010 0091 7211 22
BIC: DEUTDEFFXXX

To facilitate the accurate allocation of payments to the corresponding orders, please transfer the payment for each order separately. Please ensure that you include the complete invoice number, which is printed on the invoice.

Credit card: Please select the credit card type if you would like to pay by credit card. We accept VISA and MasterCard. We also need your credit card number, the expiry date and the three-digit CVV number on the back of your credit card.

Your credit card account will be debited when the order is concluded.

Prepayment: When paying in advance, you will receive our bank details when you receive the order confirmation. The goods will be shipped as soon as the payment is received. The bank account is:

R. Eisenschmidt GmbH
Deutsche Bank AG
IBAN: DE23 5007 0010 0091 7211 22
BIC: DEUTDEFFXXX

To facilitate the accurate allocation of payments to the corresponding orders, please transfer the payment for each order separately. Please ensure that you include the complete order number, which is printed on the order confirmation.

PayPal: PayPal is an online payment service which allows you to pay simply, securely and quickly in online shops. You just need to provide PayPal with your bank or credit card details. These then do not need to be sent over the internet every time you make an online purchase. As payments made with PayPal are received very quickly, your goods can be shipped without delay.

Register and use PayPal immediately: Open a PayPal account at www.paypal.com. Once you have linked your bank account or credit card to your PayPal account, you can start using it immediately.

Sofortüberweisung (immediate bank transfer): A Sofortüberweisung is a direct transfer procedure with which you can easily transfer money from your online bank account when ordering. This payment method was developed by a company called Payment Network AG and is TÜV certified. It uses SSL encryption and the PIN/TAN combination commonly used for online banking.

All you need is...

  • an online bank account (online banking)
  • your account number and bank sort code
  • your PIN (personal identification number) and TAN (transaction authentication number) for your online bank account
  • any additional information required by your bank for online banking
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