BrightLine Bags, Inc. offers a 3 Year Conditional Warranty on its products.
This means we will repair or replace any bag with a problem or a failure caused by a defect in
material or manufacturing that occur during normal use for up to 3 years from purchase.
Normal use will of course lead to normal wear and tear (with no resulting unexpected problems or failures)
and this is indeed “normal”, so normal wear and tear is not covered by this Warranty, but manufacturing or material defects are.
Obviously we can’t be expected to cover problems or failures caused by abnormal use of the bag.
Abnormal use would include, but is not limited to: wear caused by dragging behind roller luggage on a J-hook or strap,
over-loading the bag or over-stuffing pockets or compartments, shoving the bag into and out of cramped spaces, etc.
We want you to be happy with your bag and we will do what it takes to make sure you are. We trust that you know the
difference between problems that WE should be responsible for, and things that YOU should be responsible for.
If you say it's a defect, we won't argue. We'll take care of you. We recognize that we might even get taken advantage
of occasionally, but we'd rather be too helpful than not helpful enough.
Please be as detailed about your problem as you can. Also, please indicate when and where you purchased your BrightLine Bag.
In most cases, if a replacement part is determined to be the proper course, we’ll send you a replacement part along with a pre-paid return label.
You can just put the failed component in the same box and send it back to us. We know you can’t afford to have any down-time with your bag.